Front Desk Associate - C.Y. Marriott

Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently. Bilingual candidates are encouraged to apply as they can enhance our service offerings. We need one full time person and one part time person. Weekends and evening is a must.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest inquiries and resolve issues promptly and effectively.
• Upsell additional services and products to enhance guest experience.
• Maintain knowledge of hotel amenities, services, and local attractions to provide accurate information.
• Process transactions using cash registers, ensuring accuracy in handling cash and credit card payments.
• Conduct product demos as needed to promote hotel services or merchandise.
• Communicate effectively with team members to ensure smooth operations.
• Maintain cleanliness and organization of the front desk area.

Experience

• Previous experience in customer service or hospitality is preferred.
• Bilingual skills are a plus, enhancing communication with diverse guests.
• Basic math skills for handling transactions accurately.
• Familiarity with retail math concepts is beneficial for upselling products.
• Strong phone etiquette for handling inquiries via phone calls.
• Ability to stock merchandise efficiently as needed.

Important: We are a franchise, not Marriott International — you’ll enjoy the power of the Marriott brand with the flexibility of a locally managed team.

Join us in creating memorable experiences for our guests while developing your skills in a dynamic environment!

Job Type: Full-time

Pay: $16.90 - $18.00 per hour

Work Location: In person