Front Desk Clerk

Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest relations, handling inquiries, and facilitating a smooth check-in and check-out process. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.

Duties

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints with professionalism.
• Maintain accurate records of guest information and reservations.
• Operate phone systems to answer calls and direct inquiries appropriately.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide information about hotel services, local attractions, and amenities.
• Assist in managing guest relations to foster repeat business.

Requirements

• Previous experience in hospitality or customer service is preferred.
• Familiarity with hotel management software is an advantage.
• Strong communication skills, both verbal and written.
• Ability to multitask and work efficiently in a fast-paced environment.
• Knowledge of front desk operations including night audit procedures is desirable.
• Proficient in using phone systems and handling various communication channels.
• Excellent problem-solving skills with a focus on guest satisfaction.
• Availability to work flexible hours, including nights and weekends as needed.

Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry.

Job Types: Full-time, Part-time

Pay: $11.00 - $14.00 per hour

Ability to Commute:

• Longview, TX 75605 (Required)

Ability to Relocate:

• Longview, TX 75605: Relocate before starting work (Required)

Work Location: In person