Front-Desk Coordinator

Job Brief

We're seeking for Front Desk Coordinator who will create a positive experience for visitors, clients, and staff. Also will manage front-desk operations, support in HR tasks, handling phone and in-person inquiries, and providing essential administrative support to ensure the smooth day-to-day functioning of the office. Additionally, will maintain a professional and welcoming environment at all times.

Job Description

Front Desk Management

• Greet all visitors, clients, and employees warmly and professionally upon their arrival to create a positive and welcoming first impression of Nawah Scientific.
• Answer incoming phone calls promptly, and transfer to the relevant departments to ensure efficient communication and reduce wait times.
• Maintain a clean, organized, and welcoming reception area at all times to reflect the company’s professional image and enhance client’s experience.
  
  

Administrative Support

• Receive, sort, and distribute all incoming mail and packages in a timely and organized manner to ensure accurate delivery and smooth internal operations.
• Provide general administrative assistance to the HR department, including data entry, document preparation, and filing, to support their word departments.
  
  

Communication & Coordination

• Offer accurate and helpful information about the company’s services to clients and callers to enhance customer satisfaction and ensure clear communication.
• Respond to customer inquiries in a courteous and professional manner, and communicates requests and issues to the appropriate personnel when necessary to ensure timely resolution and maintain service quality.
  
  

HR Tasks

• Manage and upload staff documents on HR system, ensuring files are complete and updated.
• Assign and follow up on missing documents with staff (digital & hard copies).
• Provide support to staff in using HR system.
• Assist in hiring (document review & fingerprints) and termination processes (signed documents).
• Gain exposure to the medical insurance process.
• Temporarily handle travel & accommodation arrangements abroad and IT assets data entry until roles are reassigned.
• Record contract renewals regularly on HR system.
  
  

Must-Have

Job Requirements:

• At least 2 years of experience in customer service or administrative work.
• Experience in supporting HR tasks.
• Strong communication skills with a friendly, professional demeanour.
• Basic knowledge of Microsoft Office Suite and use of standard office equipment.
• Comfortable handling front desk duties such as greeting clients and answering phone calls.
  
  

Nice To Have

• Familiarity with scheduling tools, CRM systems, or industry-specific software.
  
  

What We Offer

• Work with a supportive and energetic team in a dynamic research environment that fosters collaboration and innovation.
• Enjoy annual salary increases and additional benefits based on your performance and contribution.
• Receive an annual family bonus as a token of appreciation for your loyalty and commitment to the company.
• Earn a great quarterly incentive for achieving your goals and exceeding expectations.
• Benefit from comprehensive social and medical insurance coverage for you.
• Participate in an annual cycle meeting to review your progress and plan your future development.