Front Desk Coordinator

Front Desk Coordinator – Clark & Co Wellness Spa

About Us

We are a welcoming, client-focused day spa dedicated to providing a relaxing, rejuvenating experience for every guest who walks through our doors. Our team is professional, positive, and passionate about wellness—and we’re looking for someone who shares that energy!

Position Overview

We are seeking a friendly, organized, and dependable Front Desk Coordinator to be the heart of our spa. This role is essential in creating an exceptional first impression while keeping daily operations running smoothly.

If you love working with people, multitasking, and being part of a calming yet fast-paced environment, we’d love to meet you.

Key Responsibilities

Guest Services & Communication

• Greet clients warmly and provide exceptional customer service
• Answer phone calls, respond to emails, and handle client questions
• Schedule, confirm, and manage appointments using booking software
• Process payments and manage the cash drawer
• Check clients in and out efficiently

Spa Operations

• Maintain a clean, organized, and welcoming front desk and lobby area
• Support treatment room turnover as needed
• Assist with light cleaning duties throughout the spa
• Handle laundry (washing, drying, folding towels and linens)
• Restock retail and professional supplies

Administrative Tasks

• Maintain accurate client records
• Assist with inventory tracking and ordering
• Support daily opening and closing procedures
• Help implement promotions and membership programs

Marketing & Social Media

• Create and schedule social media posts (Instagram, Facebook, etc.)
• Capture photos/videos of spa services and retail (when appropriate)
• Promote specials, events, and new services
• Assist with email marketing campaigns

Qualifications

• Previous front desk, hospitality, retail, or customer service experience preferred
• Strong communication and multitasking skills
• Comfortable with phone systems, booking software, and social media platforms
• Detail-oriented and highly organized
• Professional appearance and positive attitude
• Ability to work independently and as part of a team

Bonus if you:
✨ Have experience in a spa or salon setting
✨ Enjoy social media content creation
✨ Have a passion for wellness and self-care

What We Offer

• Employee discounts on services and retail
• Supportive, team-oriented environment
• Opportunities for growth within the company
• A peaceful and uplifting workplace atmosphere

Job Type: Part-time

Pay: From $15.00 per hour

Work Location: In person