Front Desk Executive- Emiratization

Job Purpose

The job holder will be the first point of contact for all visitors and callers, the Receptionist is responsible for creating a positive and professional first impression by greeting guests, handling inquiries, and directing calls efficiently. The role includes providing general clerical and administrative support while ensuring that all interactions reflect INDEX Holding’s strategic plan, vision, mission, values, and objectives. Through courteous communication and organized service, the Receptionist contributes to a seamless and welcoming experience for all clients and stakeholders.

Key Roles and Responsibilities

• Efficiently manage a multi-line switchboard, screening, assessing, and referring incoming inquiries.
• Accurately record and promptly deliver messages.
• Greet and assist visitors and customers, providing information, announcing calls, or giving directions as needed.
• Respond to all queries in a positive, professional, and helpful manner.
• Organize and prioritize tasks effectively; work independently while handling multiple responsibilities.
• Receive, sort, and distribute incoming mail and correspondence.
• Coordinate with dispatchers to ensure the timely delivery of documents, invitations, and certificates for conference attendees.
• Maintain up-to-date knowledge of company events and activities.
• Provide general clerical and administrative support as required.
• Ensure the reception area remains clean, organized, and presentable at all times.
• Collaborate effectively as part of a dynamic and growing team.
• Adhere to all company policies, procedures, and updates as introduced.

Key Skills and Qualifications:

• High School Diploma or equivalent.
• Minimum 1–2 years of experience in Customer Service or as a Receptionist.
• Emirati Citizen with a valid family book; fluent in English (spoken and written).
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Excellent organizational and multi-tasking abilities.
• Strong planning, time management, and coordination skills.
• Discreet, dependable, and takes ownership and accountability for actions.
• Excellent verbal and listening communication skills, both in person and over the phone.
• Pleasant phone voice with clear grammar and professional tone.
• Strong interpersonal skills with the ability to work with clients, employees, and applicants.
• Able to perform effectively in a fast-paced office environment.
• Comfortable working with frequent interruptions.
• Demonstrates patience and endurance for extended desk-based work.