Front Desk/ Floor Incharge

Job Location: Clifton/ DHA, Karachi.

Job Type: Full Time - 6 Days a Week

We are seeking to hire a Floor Incharge/ Front Desk Officer. The candidate must be proficient in English, have excellent communication skills, and possess previous experience of customer facing role.

• Greet clients warmly and professionally.
• Answer phone calls and manage direct inquiries; book, confirm, and reschedule appointments as needed.
• Oversee service quality to ensure appointments are adhered to and that clients receive services timely.
• Provide guidance to staff on handling client concerns, improving service delivery, and adhering to salon policies and procedures.
• Inform clients about current promotions, packages, and discounts.
• Handle client complaints in a calm, professional, and solution-focused manner.
• Establish a loyal customer base through consistent, positive client engagement and a commitment to delivering superior quality.
• Assist in executing improvements driven by customer feedback or instructed by management.

Only shortlisted candidates will be contacted.

Skills Required:

• Strong leadership and team management abilities
• English communication skills
• Customer service experience in retail sector
• Ability to handle client queries and ensure smooth floor operations
• Organizational and multitasking skills

Additional Information:

• Females are encouraged to apply
• Candidates living nearby are preferred

Job Type: Full-time

Work Location: In person