Front Desk Manager

Position Summary

We are seeking a motivated and service-driven Front Desk Manager to assist in leading daily Front Desk operations. This role supports team performance, drives guest satisfaction, ensures brand standards compliance, and contributes to overall property financial goals. The ideal candidate is an energetic leader who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional guest experiences.

What We Offer

• Competitive pay
• Growth and advancement opportunities
• Supportive team environment
• Opportunity to work with a respected hospitality brand
  
  

About Us

This hotel is independently owned and operated by Pinnacle Hotel Management, a franchisee of a Marriott brand hotel. Employment is with the franchisee, not Marriott International.

Key Responsibilities

• Assist in managing daily Front Desk operations and staff
• Lead, coach, and motivate team members to exceed guest service expectations
• Monitor guest satisfaction results and implement improvement strategies
• Ensure compliance with brand standards, policies, and procedures
• Support hiring, onboarding, training, and performance management
• Manage room inventory, monitor overbookings, and support revenue strategies
• Review financial and operational reports to drive productivity and cost control
• Address guest concerns promptly and professionally
• Maintain key control procedures and security standards
• Oversee retail store inventory, presentation, and cleanliness (if applicable)
• Promote a positive, team-oriented, service-focused culture
  
  

Qualifications

• Previous Front Desk or hotel leadership experience is required
• Strong leadership, communication, and problem-solving skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to stand/walk for extended periods and lift up to 30 lbs
• Commitment to exceptional guest service and team development
  
  

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