Hotel Front Desk Manager

Must be able to work weekends and Holidays

Job Overview
We are seeking an energetic and dedicated Hotel Front Desk Manager to lead our guest services team and ensure an exceptional experience for every visitor. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to deliver seamless hospitality. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence. If you thrive in a fast-paced hospitality setting and possess a passion for guest service, this opportunity is perfect for you!

Responsibilities

• Supervise front desk staff to ensure efficient check-in and check-out processes, maintaining high standards of customer service.
• Handle guest inquiries, requests, and complaints with professionalism, providing timely solutions to enhance guest satisfaction.
• Manage multi-line phone systems and ensure proper phone etiquette is maintained at all times.
• Oversee night audit procedures, including balancing accounts and preparing reports to ensure financial accuracy overnight.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly and effectively.
• Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software.
• Foster positive guest relations by creating a welcoming atmosphere and ensuring all guests feel valued throughout their stay.

Experience

• Proven experience in hospitality management or hotel front desk operations, ideally within a resort or similar setting.
• Strong knowledge of hotel management systems and guest service protocols.
• Bilingual or multilingual skills are highly desirable to communicate effectively with diverse guests.
• Experience handling night audit procedures and managing front desk staff is preferred.
• Excellent customer service skills with the ability to resolve issues efficiently while maintaining a friendly demeanor.
• Familiarity with hospitality industry standards, including guest relations, phone etiquette, and multi-line phone systems.
• Previous hotel experience demonstrating leadership in a fast-paced environment is advantageous. Join us in creating memorable experiences for our guests while advancing your career in hospitality management!

Pay: $17.00 - $18.50 per hour

Benefits:

• Employee discount

Work Location: In person