Front Desk Manager

MUST HAVE HILTON EXPERIENCE ...

Overview:
We are seeking an experienced and organized Front Desk Manager to oversee the front office operations of our organization. This role requires a detail-oriented individual with excellent customer service skills and the ability to work in a fast-paced environment. The ideal candidate will be responsible for managing the day-to-day activities of the front desk, ensuring a welcoming atmosphere for all visitors, and providing administrative support to the office team.

Duties:

- Manage the front desk operations, including answering phone calls, greeting visitors, and responding to inquiries in a professional manner.
- Coordinate and maintain the office calendar, scheduling appointments, meetings, and events.
- Provide exceptional customer support, ensuring all visitors have a positive experience.
- Maintain accurate records, including visitor logs, and manage office supplies and inventory.
- Assist with office administration, including data entry, filing, and proofreading documents.
- Manage and coordinate the work of other front desk staff members, providing guidance and support as needed.
- Handle confidential and sensitive information with discretion.
- Perform other duties as required to ensure the smooth operation of the front desk.

- Assist on guest service recoveries

- Assist with charge backs .

Qualifications:
- High school diploma or equivalent required; degree in a related field preferred.
- Proven experience as a Front Desk Manager.
- Excellent customer service and communication skills.
- Computer literacy and proficiency with office software and computer applications.
- Ability to work in a fast-paced environment and multitask effectively.
- Bilingual or multilingual skills are an asset.
- Strong organizational and problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information.
- Type 35+ words per minute with high accuracy.
- Experience in office management and calendar management.
- Strong proofreading skills to ensure accuracy in documents and records.

-Proficiency in PEP, Excel Word, R&I

Job Type: Full-time

Pay: $73,000.00 - $75,000.00 per year

Experience:

• Hotel management: 3 years (Required)
• Hotel experience: 3 years (Required)

Work Location: In person