Front Desk Manager - The Riding Academy Hotel - World Equestrian Center Ocala

Management of the Rooms Division operations including Front Office, Reservations, Revenue Enhancement, and Night Audit. Maximize guest satisfaction while ensuring budgeted levels of profitability. Serve as the main contact for guests and other departments when necessary. Ensure that Columbus Hospitality policies and procedures, as well as generally accepted business practices and professionalism are consistently followed.

Essential Functions:

• Supervise Guest Service operations to ensure a continual level of outstanding customer service.

• Maintain established company policies and processes related to customer service techniques, proper identification and payments, up-selling, proper cleaning techniques etc.

• Review current day’s expected arrivals and VIP and special request reservations. Check status of departures and ensure proper processing occurs.

• Handle and respond to guest concerns and request in a timely manner. Ensure the accuracy and attainment of all guests’ interaction logs such as guests’ complaints, requests, etc. for excellent quality control.

• Maintain positive employee relations to include coaching, counseling, and on-going training and development.

• Oversee the scheduling of the Guest Service staff to ensure adequate staffing is in place keeping within budget restraints and established productivity standards.

• Demonstrates and promotes a safe and secure environment for guests, team members, and assets in compliance with workplace policies and procedures and regulatory requirements.

• Observes and secures associate compliance with procedures and methods.

• Work with Rooms Manager to maximize Room’s inventory and use.

• Work with management to ensure that all supplies are ordered and stocked.

• Maintain key inventory and controls.

• Participate in property’s selling and marketing efforts.

• Prepare requisite reports on a daily, weekly, monthly, and annual basis.

• Compile daily revenue reports and send to appropriate parties.

• Work with Rooms Manager to complete all daily and monthly accounting procedures.

• Works with all departments in professional and productive manner.

• Performs other duties as directed.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

The physical requirements necessary for an associate to successfully perform the essential functions of the position are outlined below. Reasonable accommodations can be made to enable individuals with disabilities to perform the described essential functions of the position.

Qualifications, Education, Experience, Skills, and Abilities:

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.