Front Desk Officer

Job Summary

The Front Desk Officer serves as the first point of contact for visitors, clients, and employees in a corporate environment for the CEO Office. They are responsible for managing front desk operations, ensuring a professional and welcoming atmosphere, and supporting administrative tasks.

Key Accountabilities:

• Handles telephone calls, requests and inquiries by email and responds to the appropriate individuals.
• Greets walk-in clients/visitors
• Ensures that clients/visitors are looked after appropriately until they meet the required personnel.
• Maintains files, log sheets and records.
• Assists with driver booking requests for meetings and deliveries.
• Assist in meeting room requests and any other administrative tasks assigned
• Ensures that office equipment is running smoothly and arrange for equipment repairs and maintenance, as required.
• Dispatch letters and keep the records in the Delivery logbook
• Handle the logistics for all visitors (eg. parking, Ground floor reception etc.). For walk in guests maintain a record and fill the Employee Service request form (ESR form)

Qualifications, Experience & Skills

• Education: Bachelor’s degree.
• Minimum Experience: Minimum 2 years of relevant experience in a client facing and corporate environment.
• Excellent Written and oral communication skills in English
• Ability to engage with individuals – good interpersonal skills
• Good problem-solving skills
• Highly organized and planning skills - ability to multitask and respond to a variety of demands
• Attention to detail
• Focus on customer care and teamwork skills and ability to deal with people sensitively and to use initiative in tackling problems
• Demonstrates high standards of honesty and trustworthiness