Front Desk Officer

Organization: South Punjab Hospital

Position: Front Desk Officer

Location: Multan

South Punjab Hospital is seeking a dedicated and professional Front Desk Officer to join our team. The selected candidate will be the first point of contact for patients, visitors, and staff, ensuring smooth communication and excellent customer service.

Key Responsibilities:

• Greet and assist patients, visitors, and attendants in a courteous and professional manner.
• Manage phone calls, inquiries and appointment scheduling.
• Maintain patient records and ensure accurate data entry.
• Coordinate with departments to facilitate patient services and administrative requirements.
• Handle check-ins, billing support and guide patients regarding hospital procedures.
• Ensure the front desk area is well-maintained, organized and presentable at all times.

Requirements:

• Minimum Bachelor’s degree.
• Prior experience in a front desk/reception role, preferably in a hospital or healthcare setting.
• Strong communication skills (English & Urdu) with a polite and professional demeanor.
• Proficiency in MS Office and hospital management software will be an advantage.
• Ability to work under pressure and manage multiple tasks efficiently.

Job Type: Full-time

Work Location: In person