Front Desk Officer

Job Overview

We are looking for a professional, confident, and customer-focused Front Desk Officer to be the first point of contact for our clients. The ideal candidate will manage front desk operations, handle incoming and outgoing calls, welcome walk-in clients, schedule appointments, and maintain strong relationships with prospective and existing clients.

Key Responsibilities

• Greet and assist clients and visitors in a professional and friendly manner.
• Manage front desk operations and maintain a positive office environment.
• Handle incoming and outgoing calls professionally.
• Contact prospective clients to follow up on inquiries and appointments.
• Schedule consultations and coordinate meetings for consultants and management.
• Maintain client records and update information in the CRM system.
• Respond to client inquiries via phone, email, WhatsApp, and social media platforms.
• Follow up with leads and existing clients regarding appointments and documentation requirements.
• Manage correspondence, filing, and general administrative tasks.

Requirements

• Bachelor's degree or equivalent qualification preferred.
• 1–3 years of experience in front desk, customer service, telesales, or receptionist roles.
• Excellent verbal and written communication skills in English and Urdu.
• Strong telephone etiquette and client-handling skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.
• Professional appearance and positive attitude.

Preferred Skills

• Experience in an immigration consultancy, education consultancy, travel agency, or service-based business.
• Lead generation and appointment-setting experience.
• Strong persuasion and follow-up skills.

Job Type: Full-time

Pay: From Rs50,000.00 per month

Work Location: In person