Front Desk Officer

Front Desk Officer

Location: Blue Area Islamabad
Job Type: Full-Time

About the Role

We are seeking a professional, organized, and customer-focused Front Desk Officer to join our healthcare team. The ideal candidate will be the first point of contact for patients and visitors while ensuring efficient front desk operations, appointment management, billing, and administrative support.

Key Responsibilities

· Welcome and assist patients, visitors, and clients in a courteous and professional manner.

· Register patients and maintain accurate patient records.

· Schedule and manage appointments for consultants, pathology, and radiology services.

· Answer and direct incoming phone calls, emails, and patient inquiries.

· Provide information regarding pathology tests, radiology services and medical laboratory procedures.

· Handle billing, cash collection, receipt generation, and daily cash reconciliation.

· Operate Laboratory Information System / software for patient registration, test booking, billing, and report management.

· Coordinate with laboratory, radiology, and operations departments to ensure smooth patient flow.

· Maintain confidentiality of patient information and adhere to healthcare protocols.

· Keep the reception area clean, organized, and welcoming.

· Perform general administrative duties including filing, scanning, photocopying, and record maintenance.

Qualifications & Requirements

· MLT or minimum 2 years of same experience as a Front Desk Officer or Receptionist in a Laboratory or diagnostic center.

· Good knowledge of Pathology and Radiology services, diagnostic procedures, and healthcare protocols.

· Experience in appointment booking, patient registration, and front desk operations.

· Strong knowledge of cash handling, billing, and payment processing.

· Excellent communication, interpersonal, and customer service skills.

· Strong organizational skills with the ability to multitask in a fast-paced environment.

· Professional appearance, positive attitude, and attention to detail.

Work Location: In person