Front Desk Officer

Job Summary

We are seeking a professional, courteous, and organised Front Desk Officer to serve as the first point of contact for visitors, clients, and staff. The ideal candidate will manage front desk operations efficiently, provide excellent customer service, and support daily administrative activities to ensure the smooth functioning of the office.

Key Responsibilities

• Welcome visitors, clients, and guests in a friendly and professional manner.
• Answer, screen, and direct incoming phone calls.
• Maintain the reception area.
• Receive, sort, and distribute mail, packages, and courier deliveries.
• Schedule appointments and manage meeting bookings.
• Provide accurate information to visitors and respond to general enquiries.
• Maintain visitor logs.
• Perform general administrative tasks, including filing, photocopying, scanning, and data entry.
• Coordinate with internal departments to facilitate communication and visitor assistance.
• Handle incoming and outgoing correspondence.
• Support office management with additional administrative duties as assigned.

Qualifications

• Bachelor's degree or equivalent qualification preferred.
• Proven experience as a front desk officer, receptionist, or in a similar customer service role.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Good organisational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and handle sensitive information.
• Basic knowledge of office equipment such as printers, scanners, and telephone systems.

Required Skills

• Excellent communication and interpersonal skills.
• · Strong organisational and time management abilities.
• · Customer-focused approach.
• · Problem-solving and decision-making skills.
• · Attention to detail and accuracy.
• · Ability to work independently and as part of a team.
• · Professional etiquette and telephone manners.

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person