Front Desk Receptionist

A reputed luxury spa brand in Dubai is looking for Spa Receptionist with 1 to 2 years of relevant experience. Our spa located in 4-5 star Hotels. The selected candidate should have the following minimum eligibility:

Key Duties and Responsibilities:

- Greet guests warmly as they enter the spa.

- Check guests in and out of their appointments efficiently.

- Schedule and confirm appointments via phone or in-person.

- Maintain the appointment book or software with accurate and up-to-date information.

- Provide information about spa services, treatments, and products.

- Answer guest inquiries and resolve any complaints or issues.

- Handle administrative tasks such as filing, data entry, and maintaining records.

- Manage inventory of spa supplies and products.

- Process payments, including cash, credit cards, and gift certificates.

- Reconcile end-of-day receipts and ensure accurate accounting.

- Ensure the reception area is clean, organized, and welcoming.

- Promote spa services and products to guests.

- Stay informed about spa treatments, services, and products to provide accurate information to guests.

- Follow up with guests post-treatment for feedback and future appointment scheduling.

Spa Manager Requirements:

- Proficient in English and reaching sales targets.

- Minimum 1-2 years of spa experience in UAE.

- Highly confident and knowledgeable of marketing & sales offers & perks.

- High school diploma.

- Proven experience managing a spa.

- Proficient in all microsoft office applications.

- The ability to work in a fast-paced environment.

- Excellent organizational skills.

- Strong management and leadership skills.

- Effective communication skills.

- Exceptional customer service skills.

Job Type: Full-time