Front Desk Receptionist

We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online,Walk-in and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

Job Responsibilities:

• Checking guests in and out.
• Receiving and managing reservations made online,Walk-in and telephonically.
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Accept and record wake-up call requests.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and skills

• Education: High school diploma or equivalent; a degree in Hospitality Management is a plus.
• Experience: Previous experience in front desk operations in hotel, customer service, or a hospitality environment is preferred.
• Language Skills: Fluent in English (spoken and written); proficiency in Arabic, French, or other languages is a plus.
• Communication: Strong communication skills, both verbal and written, with the ability to effectively interact with diverse guests.
• Customer Service: A friendly and approachable demeanor with excellent interpersonal skills.
• Multitasking: Ability to manage multiple tasks and handle stressful situations calmly and efficiently.
• Well-presented and professional appearance.
• Experience with hotel reservations software, PMS
• Understanding of how travel planning websites operate, like Booking.com and Expedia
• Competency with Microsoft Office.
• Ability to learn on the job.
• Excellent customer service skills.
• Must have flexible hours.

Job Type: Full-time

Pay: AED1,500.00 - AED2,500.00 per month