Front Desk Receptionist

Receptionist

Reno Tahoe Window Cleaning – Reno, NV
Full-Time | Monday–Friday

About Us

Reno Tahoe Window Cleaning is a fast-growing, performance-driven service company serving Northern Nevada. We specialize in residential and commercial window cleaning, gutter cleaning, solar panel cleaning, pressure washing, and holiday lighting installation.

We are looking for a highly organized, detail-oriented Receptionist who understands that speed, accuracy, and communication directly impact revenue, technician pay, and customer satisfaction.

This is not a passive front desk role — this is an operations-critical position.

Position Overview

The Receptionist is the first point of contact for our company and plays a key role in:

• Lead conversion and revenue growth
• Customer experience and retention
• Technician scheduling efficiency
• Payroll accuracy
• Accounts receivable follow-up
• Administrative structure and documentation

Every action in this role directly affects company performance. Timeliness, accuracy, and professionalism are mandatory.

Key Responsibilities

Lead & Communication Management (Top Priority)

• Respond to all inbound emails, missed calls/texts and voicemails promptly
• Respond quickly to third-party leads (Angi, Yelp, etc.)
• Maintain professional, clear, and concise communication

Scheduling & Operations

• Schedule residential and commercial jobs accurately
• Assign technicians based on service area and job size
• Protect technician time and prevent scheduling errors
• Monitor weather and adjust schedule as needed
• Maintain daily oversight of communication platforms

Customer Data & Systems Management

• Verify repeat customer information (phone, email, address)
• Update BOTH Jobber and QuickBooks with any changes
• Maintain accurate documentation across all systems

Accounts Receivable (Weekly Responsibility)

• Conduct payroll audit before invoicing
• Enter invoices in QuickBooks
• Make A/R collection calls
• Document collection attempt in QuickBooks
• Follow up on unpaid accounts

Cross-Training & Sister Company Support (Required)

• Cross-train in Accounts Receivable procedures
• Support our sister company’s A/R Clerk with account follow-up during slow seasons and downtime
• Make outbound collection calls when needed
• Maintain proper documentation standards across both companies

We expect this role to stay productive during slower operational periods by assisting with A/R and administrative recovery efforts.

Administrative Support

• Organize receipts and documentation
• Assist with internal reporting
• Maintain orderly voicemail and communication logs

Compensation & Schedule

• Competitive hourly pay
• Full-time, Monday–Thursday 8:00AM - 4:30PM, Friday 7:30AM-4:00PM
• Steady year-round position with seasonal demand peaks

Qualifications

We are looking for someone who is:

• Extremely organized and detail-oriented
• Comfortable multitasking at a fast pace
• Professional on the phone and in writing
• Confident handling customer payment and collection conversations
• Technologically proficient (email, CRM systems, QuickBooks preferred)
• Able to follow structured procedures without deviation
• Comfortable working under supervision during training
• Calm under pressure and solution-oriented

Previous experience in the following is strongly preferred.:

• Customer service
• Scheduling/dispatch
• Accounts receivable
• Administrative operations

Job Types: Full-time, Temp-to-hire

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Reno, NV 89521 (Preferred)

Work Location: In person