Front Desk Receptionist

Oriental City Home International Hotel (SMC-Private) Limited
Location: F8-Markaz, Islamabad

Job Overview

Oriental City Home International Hotel is seeking an experienced and professional Front Desk Receptionist to join our team. The ideal candidate must have prior experience in the hotel industry, be familiar with standard hotel SOPs, and be proficient in Munshi 10 hotel management software.

We are looking for someone who is customer-focused, well-presented, and capable of handling front desk operations efficiently.

Key Responsibilities Greet and welcome guests in a professional and friendly manner Manage guest check-in and check-out procedures

Handle reservations, cancellations, and room allocations

Operate Munshi 10 software for bookings, billing, and guest records

Answer phone calls and respond to guest inquiries

Maintain accurate records and reports

Handle guest complaints professionally and escalate when necessary

Coordinate with housekeeping and other departments to ensure smooth operations

Follow hotel SOPs and service standards at all times

Requirements

Minimum 1–2 years experience as a hotel receptionist or front desk officer

Strong knowledge of hotel industry SOPs

Proficiency in Munshi 10 software (mandatory)

Excellent communication and interpersonal skills

Good grooming and professional appearance

Ability to work in shifts, including weekends and holidays

Basic computer skills (MS Office, email handling)

Preferred Skills

Strong customer service mindset

Ability to handle pressure during peak hours

Problem-solving skills

Team-oriented attitude

Salary & Benefits

Market-competitive salary

Professional work environment

Growth opportunities within the organization

How to Apply:
Interested candidates are encouraged to apply through Indeed or send their updated CV to hr@pkorient.com or WhatsApp your cv at 0320-3250436

Job Types: Full-time, Contract

Work Location: In person