Front Desk Receptionist

We are a busy, high-volume general practice veterinary clinic seeking a dependable, energetic, and compassionate full-time Front Desk Receptionist to join our team.

If you thrive in a fast-paced environment, love helping people and pets, and can stay calm under pressure — we want to meet you!

Position Overview

Our CSR team is the first and last impression of our clinic. This role requires strong communication skills, emotional intelligence, multitasking ability, and a team-oriented mindset. You will be responsible for ensuring clients feel heard, supported, and confident in the care their pets receive.

Key Responsibilities

• Greet clients and patients warmly and professionally

• Manage high-volume phone lines and appointment scheduling

• Process payments and handle financial transactions accurately

• Educate clients on services, policies, and treatment plans

• Maintain accurate medical records

• Coordinate communication between doctors, technicians, and clients

• Support workflow in a fast-paced, team-driven environment

• Handle challenging situations with professionalism and composure

Qualifications

• Previous veterinary or medical front desk experience preferred

• Strong customer service background required

• Ability to multitask and prioritize under pressure

• Excellent written and verbal communication skills

• Basic computer proficiency (practice management software experience a plus)

• Positive attitude and strong work ethic

• Team player with reliability and accountability

Schedule & Compensation

• Full-time position

• Competitive hourly pay based on experience

• Employee pet discounts

• Opportunities for growth and advancement

Ideal Candidate

You are:

• Calm during busy rushes

• Organized and detail-oriented

• Emotionally steady in high-stress moments

• Kind but confident when reinforcing clinic policies

• Committed to providing exceptional care to both pets and people

If you are ready to be part of a supportive team that values professionalism, compassion, and accountability, we encourage you to apply!

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person