Front Desk Receptionist

Job Summary

We are seeking a professional and welcoming Front Desk Coordinator to be the face of our company. As the first point of contact for our clients and guests, you will play a crucial role in creating a positive first impression. The ideal candidate is a multitasker who can balance administrative support with top-tier customer service in a fast-paced environment.

Key Responsibilities

• Guest Relations: Greet and welcome visitors with a friendly, professional attitude; manage the check-in/check-out process.
• Communication Management: Efficiently handle multi-line phone systems and email correspondence, ensuring inquiries are directed to the correct department.
• Information Hub: Act as a primary source of information regarding company services, facilities, and general inquiries.
• Problem Solving: Address client requests or complaints with a cordial and solution-oriented approach.
• Internal Coordination: Collaborate with housekeeping, maintenance, and other internal departments to ensure seamless operations.
• Administrative Support: Maintain a clean and organized reception area while accurately recording and filing essential documentation.

Skills & Competencies

• Exceptional Communication: Strong verbal and written skills are a must.
• Customer-First Mindset: Proven ability to provide high-quality service and maintain a friendly demeanor under pressure.
• Multitasking & Organization: Ability to manage multiple priorities simultaneously without losing attention to detail.
• Technical Proficiency: Comfortable using office software (Microsoft Office/Google Workspace) and specialized reservation or phone systems.
• Professionalism: Proactive attitude with a focus on punctuality and reliability.

Requirements

• Education: High school diploma or equivalent (Associate’s degree preferred).
• Experience: 1 - 2 years of experience in customer service or administrative roles.
• Languages: Proficiency in English and Spanish is required.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 50 per week

Work Location: In person