Front Desk Receptionist

WTHN is making modern wellness rooted in Traditional Chinese Medicine accessible. We offer acupuncture, cupping,ear seeding services as well as a curated wellness boutique. We have locations in Flatiron, Upper West Side, Williamsburg , Noho.

THE RESPONSIBILITIES

• Able to prioritize tasks and pivot to the needs of the business including booking appointments, changing appointments, and helping clients book over the phone and through our website
• Upholds operational policies, procedures to optimize performance and ensure consistent client experiences.
• Able to uphold HIPAA compliance throughout the studio
• Provide exemplary client experience through exceptional hospitality
• Fosters a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house.
• Support Management team with admin tasks such as ordering, scheduling, and goal tracking
• Assists in merchandizing and stocking the sales floor
• Passion for selling products and loves to teach clients about new arrivals.

THIS ROLE IS FOR YOU IF…

• You have superior customer service skills and are a “hospitality champion” among the team, leading by example in each client interaction. You can provide exceptional service in person, on the phone, and via email - no matter how difficult the situation.
• You have a passion for wellness and helping people.
• You can communicate clearly and professionally with your leadership, teammates, and clients.
• You take feedback well and are constantly striving to learn and evolve in your work environment.
• You are available to work flexible/non-traditional hours including at least one weekend day weekly and some holidays
• Strongly preferred: 1+ years experience working in a retail environment with experience taking a leadership role in a brick & mortar retail or service business

WTHN VALUES

Lead with empathy We create a space for all to be seen, heard, understood and appreciated. Our environment is welcoming, non judgmental, authentic and grateful.

Empower with educationEmpowering ourselves, our clients and the world through continuous learning and sharing about acupuncture and TCM. Learn something new, or share your knowledge with a client or other team member every day.

Details make the magic

We take great care in the environment and approach every interaction as an opportunity to lift someone’s day. Studio design, cleanliness, hospitality touchpoints and personal interactions set us apart.

(Healing) freedom within a framework

We ensure individuality and space to create healing magic while providing policies, practices and guidelines to deliver consistency and quality of experience for all clients and studios.

Feedback is fuel

We commit to improving our individual skill sets, celebrating wins and creating a safe place to solve issues and voice concerns. Positive and constructive feedback are essential to our growth & happiness.

A collaborative community

We all work together proactively to help each other, our clients and WTHN succeed. We thrive on creating long-lasting and fulfilling relationships.

WTHN Perks!!

• Complimentary monthly staff acupuncture and herbs
• 35% off all retail products
• 15% off services and products for limited family & friends
• 401K
• Hourly Base Pay
• Product commission
• Membership and Package Commission

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Employee discount

Work Location: In person