Front Desk Receptionist

We are looking for a Receptionist to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our dental office. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the office. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Order front office supplies and keep inventory of stock
• Update calendars
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Verify dental insurance benefits
• Make dental insurance claims in an efficient, correct manner
• Calling and confirming patient’s appointments
• Make new patient’s charts
• Figuring out patient co-pays
• Collecting payments
• Daily deposits

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus
• Knowledge in dental insurance benefits are a plus
• Experience with Dentrix practice management software also a plus
• Dental front desk reception experience preferred, but not required

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Dental office: 1 year (Preferred)
• office administration: 1 year (Preferred)

Work Location: In person