Front Desk Receptionist

Overview

Capital Women's Care provides total women's healthcare at the highest medical and ethical standards. This is a great opportunity to join one of the best OB/GYN practices in the area and a dynamic team. Capital Women's Care is a 150+ group of OB/GYNs located throughout Greater Washington, DC, Northern Virginia and Maryland. As a Front Desk Receptionist at Capital Women's Care, you will play a vital role by providing aid the practice in achieving quality patient care and takes primary responsibility for welcoming patients and performing various administrative duties centered around patient care and appointments. The receptionist gives a vital first impression of the practice to patients and outside parties who contact us.

Responsibilities:

• Greets all patients, vendors, and employees professionally and courteously.
• Assisting patients by giving one-on-one guidance on how to use the Clear Wave Kiosk.
• Collect and record designated co-pays, co-insurance, deductibles, and account balances upon patient checkout, issuing appropriate receipts when receiving payments.
• Responsible for maintaining, verifying, and updating accurate patient information such as insurance information, patient demographics, and any other pertinent information in the company’s EHR system.
• Accountable for all incoming phone calls in a prompt and professional manner.
• Responsible for ensuring the accuracy and balancing of end-of-day patient payments.
• Responsible for patient management including, patient appointments, referrals, medical records requests, appointment reminders, and patient file management.
• Maintain a clean, organized, and welcoming reception area.

Knowledge, Skills, and Abilities:

• Strong knowledge of EHR and Microsoft software.
• Knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability to speak to patients confidentially and compassionately.
• Ability to de-escalate unwanted situations.

Qualifications

• Education: High School Diploma or GED required
• Preferred Education: Additional Healthcare Administration education/certification.
• Experience: 2 years of experience in a healthcare or clinical office setting. OB/GYN office setting experience preferred.
• Must have understanding of medical terminology.
• Bilingual (Spanish) preferred.

Work Schedule

• In-person
• Monday to Friday, 8:00am-5:00pm

Equal Opportunity Employment:

CWC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. If you are selected for further consideration, you will be subject to a background investigation and drug screening. Flu vaccination is a required condition of employment. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. This job description has been approved by all levels of management.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person