Front Desk Receptionist

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our office. You will welcome patients and greet people who visit the business. You will coordinate front-desk activities, including answering phones, scheduling and rescheduling appointments, directing traffic flow of staff, and filling in wherever needed in the office (cross training). To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome patients as soon as they arrive at the office
• Direct patients to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Perform recalls on patients who have no future appointments scheduled
• Schedule/reschedule patient appointments
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Order front office supplies and keep inventory of stock
• Keep updated records of office stats for weekly meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Help with bringing patients to rooms to prepare for the doctor when needed
• Take patient history, perform vitals and range of motion exams when needed
• Help with collecting fees from patients

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus
• Experience with health insurance deductibles, copays, filing insurance, and follow up on A/R

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Retirement plan

Medical Specialty:

• Holistic Medicine

Experience:

• healthcare: 2 years (Required)
• Medical scheduling: 2 years (Required)

Work Location: In person