Front Desk Receptionist

About us

At Vision Park Family Eye Care, you will find an experienced and helpful team of eye care professionals dedicated to meeting your eye health needs. We have two offices serving the greater Des Moines area. We provide an array of vision care services. Our offices offer a wide selection of eye care products, including eyewear, sunwear, and contact lenses to fit your specific eye care needs. ​​​​​​​​​​​​​​Our goal is to have each patient leave satisfied knowing that they are receiving the best eye care products and services possible.

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training

**Overview**

We are seeking a friendly and dependable Front Desk Receptionist to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing front desk operations, and assisting with administrative tasks. This is an excellent opportunity for someone who is detail-oriented, computer literate, and has experience working in a medical setting.

**Duties**

- Greet patients and visitors in a professional and friendly manner.

- Answer and direct phone calls, as well as respond to emails and messages.

- Manage the front desk, including scheduling appointments, checking in patients, verifying insurance benefits, and patient checkout.

- Maintain a clean and organized reception area, including filing and scanning documents.

- Ensure that all patient records are accurate and up-to-date.

- Utilize computerized systems to maintain accurate records and perform tasks efficiently.

- Provide exceptional customer service and respond to patient inquiries and concerns.

- Work collaboratively with other departments to ensure seamless operations.

- Perform other duties as assigned.

**Skills**

- Strong administrative and clerical skills.

- Excellent customer service and communication skills.

- Ability to work independently and as part of a team.

- Computer literacy and experience with computerized systems.

- Strong ability to multitask.

- Ability to maintain confidentiality and handle sensitive patient information.

- High school diploma or equivalent required.

- Optometry office experience is a plus but not necessary. Willing to train the right person.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Ability to Commute:

• Urbandale, IA 50322 (Required)

Ability to Relocate:

• Urbandale, IA 50322: Relocate before starting work (Required)

Work Location: In person