Front Desk Receptionist

MUST BE 21 years of age or older to apply!!!

Job Type: Full-Time
Schedule: Monday–Friday, 9:30 AM – 5:30 PM

Job Summary:
We are seeking a dependable and organized Front End Receptionist to manage the front desk of our warehouse showroom. This role is the first point of contact for customers and plays a key part in ensuring a smooth and professional experience from arrival to checkout. The ideal candidate is detail-oriented, customer-focused, and comfortable handling a variety of administrative and transactional tasks in a fast-paced environment.

Key Responsibilities:

• Answer and manage incoming phone calls, including directing inquiries to the appropriate departments
• Respond to customer emails promptly and professionally
• Greet customers upon arrival and ensure all visitors sign in according to company procedures
• Maintain a welcoming and professional front desk environment
• Request, collect, and organize customer documents as needed
• Assist customers during checkout, including processing transactions and handling cash accurately
• Edit and finalize online orders, including resolving missing items and completing transactions
• Manage shipping logistics by comparing shipping rates, preparing shipments, and printing shipping labels
• Prepare and issue checks as needed for business operations
• Maintain accurate records and assist with general administrative and clerical duties
• Coordinate with warehouse and sales staff to ensure efficient customer service and order fulfillment

Qualifications:

• High school diploma or equivalent required
• Previous experience in a receptionist, retail, or administrative role preferred
• Strong customer service and communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and work efficiently in a busy showroom/warehouse environment
• Basic computer proficiency, including email and order management systems
• Experience with cash handling and point-of-sale systems is a plus

Work Environment:

• Warehouse showroom setting with regular interaction with customers and staff
• May involve standing for extended periods and working in a moderately active environment

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount

Experience:

• Human resources: 1 year (Preferred)
• Administrative experience: 2 years (Preferred)

Ability to Commute:

• Buffalo, NY 14227 (Required)

Work Location: In person