Front Desk Receptionist

We are seeking a professional and customer-focused Receptionist with at least 2 years of experience, preferably in a spa or wellness environment. The ideal candidate will be the first point of contact for clients, ensuring a warm welcome while efficiently managing front desk operations and appointments.

Key Responsibilities

• Greet clients warmly and ensure a high standard of customer service
• Manage bookings, appointments, and cancellations efficiently
• Answer phone calls, WhatsApp inquiries, and emails in a timely manner
• Maintain the reception area to reflect a clean, calm, and welcoming spa environment
• Process payments, issue receipts, and handle cash/POS transactions
• Coordinate with therapists and staff regarding schedules and client preferences
• Promote spa services, packages, and retail products to clients
• Maintain client records and update booking systems
• Handle customer feedback and resolve minor concerns professionally
• Monitor daily appointments and ensure smooth flow of operations

Requirements

• Minimum 2 years of experience as a Receptionist, preferably in a spa, salon, or wellness center
• Strong customer service and communication skills
• Familiarity with booking systems or spa management software is an advantage
• Professional appearance and positive attitude
• Ability to multitask and work in a fast-paced environment
• Basic knowledge of spa services and treatments is preferred
• Proficiency in MS Office and handling phone systems

Preferred Skills

• Sales skills and ability to upsell spa services and products
• Experience handling POS systems and cash transactions
• Strong organizational and time-management skills
• Multilingual skills (English required; additional languages are a plus)

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Work Location: In person