Front Desk Receptionist

About us

LOOKING FOR FRONT DESK MEDICAL OFFICE RECEPTIONIST

RGV Health Medical Clinic is seeking a dependable, professional, and friendly Medical Receptionist to join our team. The ideal candidate will be the first point of contact for patients and must provide excellent customer service while maintaining efficiency in a fast-paced primary care clinic. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks throughout the day.

Responsibilities:

• Greet and check in patients in a courteous and professional manner
• Answer incoming phone calls and assist patients with scheduling, questions, and general requests
• Verify insurance information and collect copays, balances, and required documents at check-in
• Schedule, reschedule, and confirm patient appointments
• Maintain accurate patient demographic and insurance information in the electronic medical record
• Manage front desk workflow, including scanning, filing, and handling incoming forms
• Communicate effectively with medical assistants, providers, and other staff regarding patient needs
• Monitor waiting room flow and assist in keeping front office operations organized
• Address patient concerns professionally and escalate issues appropriately when needed
• Follow clinic policies regarding attendance, professionalism, cash handling, and confidentiality
• Perform other front office duties as assigned

Qualifications:

• Prior medical receptionist or front office experience preferred
• Experience in a medical clinic setting strongly preferred
• Strong customer service and communication skills
• Ability to multitask and remain organized in a busy clinical environment
• Basic knowledge of insurance verification, appointment scheduling, and copay collection preferred
• Comfortable using computers, electronic medical records, and office equipment
• Bilingual in English and Spanish preferred
• Reliable attendance and punctuality required
• Professional attitude and appearance required

Work Environment:
This position works in a busy outpatient primary care clinic serving adult patients. Candidates should be comfortable working with a high daily patient volume and maintaining professionalism under pressure.

Benefits:

• Competitive pay based on experience
• Paid time off
• Opportunity for long-term growth within the clinic

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Work Location: In person