Front Desk Receptionist

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us. Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Schedule and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Take pictures of clients nails after they are finished
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Maintain a tidy reception area

Skills

• Excellent communication abilities (verbal, phone and email) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances
• High School diploma preferred

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Are you available to work Monday - Friday 3p-7p and some Saturdays
• Are able to be flexible and pick up additional days and shifts if or when needed?

Ability to Commute:

• White Marsh, MD 21162 (Required)

Work Location: In person