Front Desk Receptionist

Job Summary

We are seeking a friendly, organized, and energetic Front Desk Receptionist to be the welcoming face of our auto body shop. You will serve as the primary point of contact for our guests, acting as a bridge between customers, insurance adjusters, and our repair technicians. Office management skills as you may be doing billing or parts ordering. Ideal candidate has a cheerful disposition, excellent communication skills, and the ability to focus in a fast-paced environment.

• Customer Service & Greeting: Greet customers warmly upon arrival, determine the nature of their visit, and provide exceptional service throughout their repair visit.
• Phone Management: Answer multi-line phones, direct calls to appropriate personnel, and take detailed messages.
• Appointment Scheduling: Book repair appointments, coordinate customer drop-offs, and maintain a detailed, organized calendar.
• Vehicle Intake & Updates: Open repair orders, gather customer information, and provide regular, proactive updates to customers on their vehicle status.
• Administrative Duties: Perform data entry, filing, scanning of documents, and manage incoming/outgoing mail.
• Cashiering & Payments: Handle POS transactions, process payments (cash, credit cards, insurance checks), and balance the cash drawer daily.
• Shop Liaison: Facilitate communication between customers and estimators/technicians to keep repairs on schedule.
• Lobby Maintenance: Ensure the waiting area/lobby remains clean, professional, and welcoming.

Qualifications

• Experience: 2+ years of customer service experience required; previous receptionist or auto shop experience is highly preferred.
• Skills: Exceptional communication skills (verbal and written) excellent hand writing and strong organizational abilities.
• Technology: Proficient with computers, Microsoft Office (Word, Excel), and familiarity with scheduling software. Experience with body shop management systems (e.g., CCC One, Mitchell) is a major plus.
• Attributes: Cheerful disposition, ability to remain calm under pressure, and strong work ethic.
• Requirements: Valid driver’s license.

Physical Requirements

• Ability to sit or stand for extended periods, use hands/fingers to handle documents, and speak/hear clearly.
• Occasional lifting of up to 25 pounds.

Join us in a role that combines energetic engagement with detailed administrative support! We value motivated individuals who thrive in fast-paced environments and are eager to contribute their skills to our team. This position ensures you gain valuable experience in office management while delivering outstanding service every day.

Pay: $14.00 - $18.00 per hour

Work Location: In person