Front Desk Receptionist

Job Description: FRONT DESK RECEPTIONIST

Department: Front Desk

Reports To: General Manager, Assistant Manager, Front Desk Manager & Office Manager

Purpose and Scope:

The Front Desk Staff Member will greet and direct members, guests, and staff as they enter the facility while providing watch/control of the front entrance of the facility. This position will provide assistance to members’ requests and inquiries about gym operations & policies, help maintain a clean front desk area, and perform various administrative duties as directed by the General Manager or other supervisor.

Major Responsibilities:

• Greet each member and guest as they walk in or out of the facility to create a friendly and positive environment.
• Check each member into the facility using proper check-in procedures.
• Monitor check-ins to identify delinquent or otherwise problematic accounts and notify supervisor.
• Ensures that guests with appointments are properly directed to sales consultants.
• Answers phone promptly and professionally.
• Addresses caller requests and/or takes appropriate messages.
• Registers all telephone inquiries using proper procedures.
• Responds to member requests, questions, and concerns.
• Register Kids Club Childcare and Group Exercise Class reservations as needed.
• Registers tennis program reservations as needed.
• Registers tennis lesson & tennis clinic attendance and charges each appropriately.
• Distributes towels and other materials as needed.
• Processes pro shop sales.
• Restock inventory of sales items.
• Assists members in making club membership payments.
• Maintains neat appearance and wears proper uniform attire.
• Attends all staff meetings as directed.
• Cleans and maintains the front desk area.
• Follows proper opening and closing procedures.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that require incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the General Manager or other supervisor -- this includes light cleaning and picking up of weights.

Qualifications/Requirements

• Must be 18 years of age or older
• Exceptional customer service skills -- able to interact in a positive and professional way with members, guests, and co-workers
• Customer service background preferred
• Punctuality and reliability
• Positive mental attitude

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Part-time

Pay: $9.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person