Front Desk Receptionist

Overview
Fox River MedSpa is seeking an experienced, polished, and client-focused Front Desk Receptionist to be the face of our spa. This role is ideal for someone who understands the flow of a busy medspa, thrives in a fast-paced environment, and is confident in both guest experience and membership sales. The ability to communicate with a diverse range of clients, including bilingual skills, is highly valued.

You will play a key role in creating a seamless, high-end experience for every client—from the moment they walk into the moment they leave—while also supporting daily operations behind the scenes.

Duties

• Provide a warm, professional welcome to all clients, ensuring a luxury-level guest experience
• Confidently recommend and sell memberships, packages, and services based on client needs
• Manage appointment scheduling, confirmations, and provider coordination efficiently
• Answer phones, respond to inquiries, and handle client communication with excellent etiquette
• Maintain a clean, organized, and inviting front desk and lobby area at all times
• Laundry (linens, towels, robes) to maintain continuous flow of services
• Stocking supplies and supporting inventory organization
• Work closely with providers to keep schedules running smoothly and on time
• Handle client check-in/check-out, payments, and basic administrative tasks accurately
• Help maintain a positive, team-oriented environment and step in wherever needed

Requirements

• Prior experience as a receptionist in a medspa, spa, dermatology, or aesthetics setting (strongly preferred)
• Proven success or comfort with membership sales, product sales, or upselling services
• Ability to thrive in a fast-paced, high-energy environment while staying organized and composed
• Strong multitasking skills and attention to detail
• Professional appearance and excellent interpersonal communication skills
• Comfortable performing both front desk duties and hands-on operational support (cleaning, laundry, room turnover)
• Experience with scheduling software
• Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently
• Bilingual abilities are highly desirable to serve diverse clients and visitors more effectively
• Demonstrated customer service skills with professional phone etiquette and a friendly demeanor
• Experience with multi-line phone systems, filing systems, and general office management practices
• Ability to handle sensitive information discreetly while maintaining accuracy in proofreading and data entry tasks

Join us as a Front Desk Receptionist where your positive energy will set the tone for our organization! We’re seeking a candidate who is familiar with the flow of a successful spa environment and takes pride in anticipating needs, staying organized, and enhancing each client’s experience. This role is best suited for someone confident, reliable, and ready to step in and make an immediate impact.

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person