Front Desk Receptionist

About us

City Magnolia Day Spa is looking for a motivated, reliable Front Desk Receptionist. If you strive to give good customer service and are a team player, then this is the job for you.

The Customer Service Representative is a fundamental part of the Spa team whose main objective is to ensure our guests have a smooth arrival, treatment and departure experience. This candidate will develop communication skills through frequent interaction with customers, learn industry technology, basic business skills and much more.

Qualifications:

• One year or more of retail, salon, hospitality, restaurant, customer service or office experience
• Excellent customer service
• Must love sales
• Ability to work well and maintain organization in a fast paced environment
• Requires knowledge of the ability to operate computer equipment.
• Strong written and oral communication skills
• Legally able to work in the U.S. with proper documentation
• Available to work evening and weekend shifts (required)
• Bonus if you are familiar with Meevo

Job description:

• Comply with all departmental policies/service procedures/standards.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy.
• Maintain positive guest relations at all times.
• Able to close a sale over the phone or at the spa.
• Monitor and maintain cleanliness, sanitation and organization of the spa.
• Maintain notes and guest history in management system.
• Inspect spa for cleanliness and product needs.
• Be familiar with and set up as needed spa packages, promotions, prices and rates.
• Close out end of shift.
• Answer spa desk phones.
• Set appointments for clients.
• Use Computer Sales System to ring up sales and keep track of money.
• Process gift cards.
• Answer questions on spa treatments
• Basic computer knowledge.
• Keep desk area neat.
• Keep bathrooms neat.
• Report all issues and concerns to Spa Manager.
• Participate in all spa meetings, training sessions and other information meetings.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain communications with spa staff.

Responsibilities include but are not limited to the following:

• Provide high-energy personable customer service
• Attention to detail
• Greet and check-in clients as they arrive
• Check out clients after their services: including cash and credit card sales
• Schedule client appointments and update client records
• Communicate with team members to ensure accuracy and timeliness of appointments
• Educate clients about our salon services and products
• Maintain salon appearance
• Arrange retail product
• Restock marketing materials
• Take out trash
• Keep bathroom and kitchen areas neat, etc.

Benefits:

• $15.00 per hour during training, 90 day performance review could result in raise (plus commission on services booked over a certain amount)
• All Employee services at reduced cost

Does interacting with lots of people energize you? Are you up for the challenge of working in a fast-paced salon? Do you love sales? Are you ready to jump in and learn quickly? If yes, apply to join our growing team!

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule

Work Location: In person