Front Desk Receptionist

FUNCTIONS: The Front Desk Receptionist functions as the first contact with those people calling or coming into the organization for potential services. Will work to identify and build relationships with eligible participants and to assist homeless persons in gaining access to resources, services and available shelter. Will answer incoming calls, assess the needs of the callers, and make appropriate referrals. Will call people who have been determined to be homeless to obtain an update on their status and provide any needed referrals.

RESPONSIBILITES:

• Answer inbound phone calls, perform initial assessments, enter participant information into data base.
• Conduct housing assessments over the phone as needed.
• Provide information, referrals, linkages, and advocacy to assist clients in accessing services and resources.
• Maintain client related data tracking systems including case notes and Homeless Management Information System (HMIS) entries.
• Make phone contact with persons identified to be homeless and inquire about their status and needs.
• Update homeless list with information from participants.
• Take phone messages for other staff when they are not in the office.
• Provide general administrative assistance to Program Manager.
• This position involves direct interaction with the public to accept incoming community donations. The employee must be able to greet visitors and provide physical assistance unloading items. This includes the ability to occasionally bend, crouch, and lift boxes or bags weighing up to 50 pounds.
• A Level 2 Background Check through the Florida Clearinghouse is required: https://info.flclearinghouse.com

KNOWLEDGE AND JOB SKILLS: Must possess excellent verbal skills, computer skills, and written communication skills; possess knowledge of company policies and procedures; knowledge of programs and services desirable; knowledge and belief in “Housing First” philosophy and strategies; excellent organization skills are essential; requires knowledge of understanding of participant’s rights and responsibilities; demonstrate knowledge of community resources and social service agencies; sensitive to cultural and socioeconomic characteristics of population served; concentrated record keeping; and Good, sound judgment is integral to the security, confidential and satisfactory job performance.

EDUCATION & EXPERIENCE:

• Required Education: High school diploma or equivalent.
• Preferred: At least one (1) year experience in social work, preferably working with the homeless population.

POSITION CONTENT: This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Paid time off

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Inverness, FL 34450 (Required)

Ability to Relocate:

• Inverness, FL 34450: Relocate before starting work (Required)

Work Location: In person