Front Desk Receptionist

Muses Day Spa is looking for an energetic, detail-oriented Front Desk Receptionist to be the welcoming face of our organization. As the first point of contact, you will play a vital role in shaping each guest's experience, requiring professionalism, warmth, and efficiency to reflect our standard of excellence.

Key Responsibilities

• Manage multi-line phone systems, answering calls, managing inquiries, and routing calls efficiently with professional etiquette.
• Schedule client appointments accurately using the POS system to optimize service flow and manage calendars.
• Greet visitors warmly, verify appointments, and handle client check-in/check-out procedures.
• Anticipate and address client needs, resolving inquiries promptly to ensure a relaxing and professional experience.
• Handle boutique sales, process payments, and perform basic bookkeeping tasks when necessary.
• Maintain cleanliness and organization within the front desk, lobby, and general spa environment.
• Collaborate with the team to ensure service providers receive accurate, timely information and support administrative functions.

Compensation & Benefits

• Starting pay: $16.90 - $18.00 per hour plus 10% commission on all retail sales.
• All new employees are subject to a 90-day probationary period.

Requirements

• Proven experience in office management, administrative support, or customer service roles; prior spa or medical reception experience is a plus.
• Strong computer literacy, including proficiency in Microsoft Office, Google Workspace, and POS systems.
• Weekend and open availability is required, along with adherence to spa dress code and grooming standards.
• Ability to stand for long periods, lift up to 15 lbs, and maintain high attention to detail while handling confidential information.
• Bilingual abilities are highly desirable to serve our diverse client base.

Join us as a Front Desk Receptionist where your enthusiasm will set the tone for a positive environment! Your organizational prowess and proactive approach will help streamline our operations while delivering outstanding support to visitors, clients, and team members alike. This role promises growth opportunities within a vibrant workplace committed to excellence.

Pay: $16.90 - $18.00 per hour

Benefits:

• Employee discount

Work Location: In person