Front Desk Receptionist

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary:

Receptionists are responsible for greeting, instructing, and directing patients, visitors, and family members.

Job Duties / Responsibilities:

• Primary patients check in and information station for facility entrance.
• Assist with new patient paperwork, patient updates, and insurance information.
• Instruct/remind patients of appointment details.
• Collect payments.
• Run End of Day Reports and reconcile daily cash collections.
• Answers telephone, takes messages, and provides information in accordance with established
• Procedures.
• Corresponds to emails, phone calls, and IM messages.
• Routinely address patients/family members questions and concerns regarding medical procedures and policies
• Know where to locate assistance when in accordance with patients’ needs.
• Attend required staff meetings.

Required Skills/Abilities:

• Multi-tasker, detail-oriented, possesses strong customer service skills with the ability to keep up in a fast-paced environment, extremely flexible with the ability to interact and provide services to patients and employees.
• Strong computer, problem solving, and organizational skills.
• Ability to work within a team environment.
• Excellent verbal communication, interpersonal, and telephone skills.

Certifications/Licenses/Education/or Experience in a related field:

• High School Diploma or equivalent

Physical Requirements:

• Sitting for prolonged periods of time at a desk.
• Computer use that requires visual acuity, typing, use of mouse/keyboard, and staring at a screen for extended periods of time.
• Occasionally lifting objects of up to 25 pounds such as files, office supplies, assisting patients when needed, etc.
• Walking and standing for continuous periods around the office or clinic as needed.
• Fine motor skills for tasks like typing, writing, handling small objects or equipment and materials.
• Adequate mobility for daily interactions, delivering packages throughout the clinic daily, and traveling between company locations as needed.

Work Environment:

• Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.
• Ability to cope in emotional environments and situations.
• Safety Sensitive: In accordance with Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.

Highlands Oncology offers a full suite of benefits that includes those listed below and MANY MORE...

• Certified a Great Place to Work!