Front Desk Receptionist

Job Summary

The Front Desk Receptionist at Park Slope Kids Dental Care serves as the operational hub of the practice and is the first point of contact for patients and families. This role is responsible for managing patient interactions, scheduling, insurance verification, financial transactions, electronic records, and day-to-day administrative functions that support efficient office operations. The ideal candidate is professional, detail-oriented, technologically proficient, and capable of exercising strong judgment, critical thinking, and organizational skills in a fast-paced environment.

Work Environment Summary

This position operates in a busy pediatric dental office requiring exceptional customer service, attention to detail, and the ability to effectively manage multiple priorities simultaneously. The role involves frequent interaction with children, parents, providers, and staff while maintaining professionalism and confidentiality.

The practice operates in a fully paperless environment. Employees must be comfortable utilizing multiple software platforms simultaneously, managing electronic patient records, processing patient accounts, communicating through Dentrix and other digital systems, and adapting to evolving technology. Success in this role requires strong executive functioning skills, including organization, prioritization, time management, problem-solving, and the ability to work independently while supporting overall office operations.

Primary Responsibilities

• Greet and check patients in and out efficiently
• Schedule, confirm, and manage patient appointments
• Answer phone calls and respond to emails in a timely manner
• Verify insurance coverage (PPO and Medicaid) and handle billing processesCollect co-payments and maintain accurate financial records
• Manage and update patient records in compliance with HIPAA regulation
• Provide exceptional customer service to children and their families
• Utilize Dentrix software for scheduling, billing, and patient data management
• Collaborate with the dental team to ensure smooth daily office operations
• Maintain accurate documentation and assist with administrative office functions as assigned

Qualifications

• Associate's Degree required or Minimum of two (2) years of college educationAt least two (2) years of administrative, healthcare, dental, or medical office experience
• Strong executive functioning skills, including organization, prioritization, time management, and attention to detail
• Ability to read, comprehend, and accurately interpret written communications, treatment plans, insurance information, and financial policies
• Basic math proficiency, including calculating balances, collecting payments, processing financial arrangements, and reconciling accounts
• Strong computer literacy and comfort working in a paperless office environment
• Proficiency with computers and electronic devices, including Dentrix or similar practice management software
• Excellent verbal and written communication skills
• Professional customer service skills and the ability to handle sensitive information with discretion
• Professional, dependable, and team-oriented demeanor
• Knowledge of dental terminology preferred
• Bilingual in Spanish preferred

What We Offer:

• Positive, Family-Friendly Work Environment
• Opportunities for Professional Growth
• Flexible scheduling: Full-time or Part-time options available.
• Medical Benefits: Available after nine months of employment.
• 401(k) Plan: Employer-matched retirement plan available after one full year of employment.
• Paid Time Off (PTO): 5 days (40 hours) annually, resetting on each employee’s anniversary date.
• NY Mandatory Sick Leave: 40 hours of sick leave provided annually, in accordance with New York requirements.

Pay range: $26.00 – $28.00 per hour, based on experience

Hours

• Tuesday – Wednesday: 1:00 PM – 7:00 PM
• Thursday – Friday: 8:30 AM – 6:00 PM
• Saturday: 8:30 AM – 2:30 PM
• Must be flexible with hours

If you’re passionate about working with children and providing excellent patient care, and you meet the qualifications, apply today with your resume!

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Experience:

• Dental Insurance: 2 years (Required)
• Dental Receptionist: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person