Front Desk Receptionist

Overview

We are seeking a part-time receptionist who can master the art of multitasking while maintaining a calm, welcoming presence. As the face and voice of our spaw, you will manage client check-ins, coordinate appointments and ensure our pet parents receive excellent communication.

If you are a fast learner who thrives in a bustling environment and genuinely loves working around animals, we'd love to hear from you!

Key Responsibilities

• Client Coordination and Educaction: Greet clients, manage check-ins/check-outs and comfortably explain cut styles and techniques to pet owners to help them choose the best options for their pets
• Communication Management: Efficiently utlize call and text features on our business phone system to answer inquiries, confirm appointments and follow up with pet parents
• Scheduling: Operate our booking software to schedule, reschedule and optimize grooming appointments

Shop Upkeep: Perform light cleaaning and general upkeep of the reception area and shop spaces to maintain a clean, safe and professional environment.

Requirments and Qualifications

• Experience: Minimum of 1-2 years of prior reception experience is required (more is highly preferred). We will provide training on our specific booking software.
• Groom Shop Experience: Prior experience working in a groom shop or pet care environment is strongly preferred. Please have a solid understanding of dog breeds, standard cut styles, coat types and grooming tools to accurately communicate with pet parents.
• Reliability: Absolute dependability regarding attendance, punctuality and reliable personal transportation is a must
• Soft Skills: Exceptional communication skills, a high level of patience and a compassionate attitude toward both people and pets.

Professional References: You must provide professional references upon request

Pay: From $17.50 per hour

Work Location: In person