Front Desk Receptionist & Member Experience Specialist

Front Desk Receptionist & Member Experience Specialist

Emerald City Karate | Greenwood, Seattle

$23-$25 per hour | Part-Time

Help Families Build Confidence, Focus, and Success

At Emerald City Karate, we’re more than a martial arts school—we’re a community dedicated to helping children, teens, and adults become stronger, more confident versions of themselves.

For over 15 years, families throughout Seattle have trusted us to teach respect, discipline, confidence, focus, and leadership in a safe, positive environment. We’re looking for an enthusiastic, professional, and highly organized Front Desk Receptionist to become the welcoming face of our dojo.

If you enjoy working with people, creating exceptional customer experiences, and being part of a mission-driven team, we’d love to meet you.

What You’ll Do

As the first point of contact for students and families, you’ll help create an outstanding experience from the moment someone walks through our doors.

Responsibilities include:

• Greeting students, parents, and visitors with warmth and professionalism
• Answering phones, emails, and text inquiries
• Assisting prospective members and scheduling introductory appointments
• Conducting studio tours and helping families find the right program
• Checking students into classes and maintaining accurate records
• Managing memberships, billing updates, and attendance information
• Confirming appointments and following up with leads
• Supporting special events, camps, and community activities
• Maintaining a clean, organized, and welcoming facility
• Opening and closing the studio
• Assisting with retail sales and inventory management
• Serving as an emergency pickup driver for our after-school program when needed

We’re Looking For Someone Who Is:

• Friendly, outgoing, and people-oriented
• Exceptionally reliable and punctual
• Organized and detail-focused
• Comfortable multitasking in a fast-paced environment
• Professional and confident on the phone
• Positive, coachable, and solution-oriented
• Comfortable working with children and families
• Skilled with computers and learning new software quickly
• Comfortable with Word Processors and Spreadsheets
• A team player who enjoys contributing to a positive workplace culture

Qualifications

Required:

• Minimum 1 year of customer service experience
• High school diploma or equivalent
• Valid driver’s license and clean driving record
• Ability to pass a background check
• At least 21 years old
• Strong verbal and written communication skills

Preferred:

• Front desk, reception, hospitality, retail, or administrative experience
• Experience working with children, families, education, sports, or recreation programs

Schedule

• Monday, Tuesday, Thursday: 2:00 PM – 7:45 PM
• Wednesday: 1:00 PM – 7:15 PM
• Saturday: 8:15 AM – 12:15 PM
• Must be available for weekday afternoons and Saturday mornings.

What We Offer

• Competitive pay: $23-$25 per hour
• Two weeks of paid training
• Complimentary martial arts classes
• Employee discounts
• Supportive and positive team environment
• No work on major holidays
• Opportunities for advancement and leadership roles
• Meaningful work making a difference in the lives of local families

Why Emerald City Karate?

Every day, you’ll help children gain confidence, support parents in their goals, and contribute to a community that changes lives through martial arts. This is an opportunity to do work that matters while building valuable professional skills in customer service, leadership, communication, and business operations.

To Apply

Please provide the following:

• Resume
• Full availability
• Earliest start date
• Any planned vacations or scheduling commitments

We look forward to meeting you and learning how you can contribute to the Emerald City Karate team.

Job Type: Part-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Tell us about a time you turned an unhappy customer into a happy one.

Experience:

• Customer service: 1 year (Required)

Work Location: In person