Front Desk Receptionist/Scheduler

This ambulatory surgery center will provide state-of-the-art urological care tailed to the needs of each patient.

We know that our ability to provide the highest level of care begins with our incredible staff. All of our team members play a vital role in our patients experience and treatment. Surgery Nevada provides dynamic employee-centered culture and opportunities to grow.

Pay- $18-21hr

General Duties

Front Desk Associate – Check-in

• Greets every patient with a smile and takes ownership of needs at the check in desk.
• Checks in patients via the practice management system and communicates with the medical assistants when the patient is ready for their appointment.
• Assist patients with the completion of all on-boarding documents, insurance card collection, insurance updates, payments, and general questions. Accurately updates the patient chart with info.
• Assist patients with their online portal registration and questions.
• Responsible for maintaining a clean and tidy lobby and check-in area.
• Responsible for maintaining accurate cash handling, cash collection and end of day reconciliations.
• Complies with all HIPAA and OSHA policy.
• Assist patients with additional services needed at time of check in such as FMLA requests.
• Works closely with the billing department to ensure accuracy with co-pays, deductibles, and any other related charges.
• Other assorted medical front office duties.

Surgery Scheduler

• Schedule hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling information.
• Coordinates and ensures that all diagnostic and imaging testing is completed prior to surgery.
• Interfaces with appropriate vendors and staff to ensure all necessary equipment will be on site and ready.
• Ensures patients have proper medical clearance and pre-surgical testing as needed.
• Coordinates with appropriate hospital staff to ensure a cohesive working relationship in providing patient care.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Effectively utilizes clinical knowledge base when scheduling cases indicated by the provider.
• Completes accurate documentation of informed consent with patients for surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding quickly to questions from patients.
• Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
• Confirms patient’s insurance provider and coordinates with internal team to ensure that cases are properly authorized on patient’s behalf.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.
• Other duties as assigned.

Systems Used in Position

• Microsoft Work
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• Mitel Phone system
• ShoreTel Contact Center
• athenaNet
• Fax Finder Client
• HST

This position requires successful completion of a pre-employment background check, to be conducted following a conditional offer of employment.

QUALIFICATIONS & REQUIREMENTS:

• Minimum of a High School Diploma or equivalent and experience scheduling surgeries in a health care environment is required.
• Requires a thorough understanding of medical terminology and the ability to explain procedures/surgeries to patients, including the informed consent process.
• Must demonstrate consistent professional conduct and meticulous attention to detail.
• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Critical thinking skills and a positive attitude essential.
• Travel to any of the Urology Nevada locations may be necessary upon request.

We offer competitive salary and a comprehensive benefits package for full time employees including profit sharing, pension, and paid time off.

Surgery Nevada supports and encourages workplace diversity. Qualified women, minorities, and individuals with disabilities are encouraged to apply. Urology Nevada maintains a drug-free workplace

Job Type: Full-time

Salary: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Reno, NV 89511: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Work Location: One location

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Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person