Front Desk Representative

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are, not just what you can do. Centerpoint Health - Georgetown is an acute care hospital with 75 beds offering a broad range of inpatient, outpatient, intensive care, surgical, emergency, and diagnostic services. From bariatrics to women’s services to radiology, we provide comprehensive care to our community.

Where We Are:

Georgetown is a small town bursting with charm in the heart of Kentucky Horse Country and is the true birthplace of bourbon. As Kentucky’s fastest-growing city, it offers a unique blend of history, culture, and modern living—featuring a vibrant downtown with locally owned shops, restaurants, craft breweries, and a bourbon distillery.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness support
• Tuition Reimbursement/Assistance for qualified applicants
• Additional coverage options (accident, critical illness, short- and long-term disability, hospital indemnity)
• Professional development opportunities
• Free Parking
• And much more

Position Summary:

The Front Desk Representative provides exceptional customer service while managing front office operations, ensuring accurate patient account handling, and supporting clinical and administrative workflows.

Reports to: Practice Manager / Office Supervisor

FLSA Status: Non-exempt

Minimum Education:

Required: High School Diploma
Preferred: Certification as a Medical Secretary, Medical Office Assistant, or Medical Office Technician; knowledge of ICD-10/CPT coding and medical terminology

Required Skills:

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Knowledge of medical office procedures and terminology (preferred)
• Attention to detail and accuracy in data entry and payment processing
• Ability to maintain confidentiality and professionalism

Minimum Work Experience:

Preferred: Experience working in a physician’s office, clinic, or similar medical setting

Essential Functions:

• Provide excellent customer service and accurately post payments to patient accounts
• Complete end-of-day processing duties
• Manage and work assigned front desk queues
• Scan and upload documents into patient charts
• Complete and fax forms; obtain provider signatures as needed
• Monitor and control drug representative traffic flow
• Assist in orienting new staff as assigned
• Travel to satellite locations as required

Non-Essential Functions:

• Perform other duties as assigned
• Assist team members and departments to support overall operations

EEOC Statement:

Centerpoint health – Georgetown is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.