Front Desk Representative

Company Description:

EDS Service Solutions is a trusted workforce solutions company that partners with Hotels to place the right people in the right roles. Serving industries such as hospitality, car rental, aviation, automotive, and logistics, EDS is committed to creating opportunities for hardworking professionals and providing a supportive environment where employees can grow and succeed.

At EDS Service Solutions, we are seeking a professional and service-oriented Front Desk Representative with proven Hotel Front Desk experience to join our hospitality team in Jacksonville, Florida. This role is essential in providing a warm welcome to all guests, ensuring seamless check-in and check-out experiences, and upholding the highest standards of customer service.

Ideal candidates will demonstrate strong communication skills, attention to detail, and the ability to remain composed in a fast-paced environment. Bilingual proficiency in English and Spanish is highly preferred, and experience in guest services or front desk operations

If you take pride in delivering exceptional service and maintaining a polished, welcoming atmosphere, we invite you to apply.

Key Responsibilities:

• Warmly greet guests, process arrivals and departures, and handle payment transactions accurately.
• Answer incoming phone calls and respond to guest needs and questions both over the phone and in person.
• Manage reservations, cancellations, and modifications using the property management system (PMS) OPERA.
• Respond promptly to guest requests and resolve issues with professionalism and empathy.
• Coordinate with housekeeping and maintenance teams to ensure units are clean, stocked, and functioning.
• Perform nightly audit procedures, reconcile accounts, and prepare daily reports as needed.
• Maintain lobby and front desk areas in a neat, presentable condition.
• Uphold brand standards, safety protocols, and local hospitality regulations always.

Required Qualifications:

• Bilingual: fluent in English and Spanish preferred, not required.
• Proven experience in front desk, guest service, or customer facing experience.
• Outstanding verbal communication and conflict resolution abilities.
• Reliable transportation and willingness to work a flexible schedule: mornings, evenings, weekends, and holidays.
• Knowledge of OPERA PMS - Required

We offer:

• Weekly pay
• 100% HMO healthcare coverage (when eligible)
• 401k Eligibility
• Employee Discounts

If you meet the requirements, submit your application for immediate consideration.

EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.