Front Desk Service Representative

Employment Type:
Full time

Shift:
Rotating Shift

Description:
If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola!

Primary Care - Melrose Park

The Ambulatory Service Representative promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine. The individual ensures effective clerical operations for the service area and performs all job duties under the highest customer service standards to exceed customer expectations. Always conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members and internal departments.

this position is at multiple sites Monday through Friday for Family Medicine Ambulatory clinic.

We offer:

• Medical/Dental/Vision Benefits on yourFIRST DAY!!!
• competitive wages
• great work atmosphere
• 403(b)
• Life Insurance
• Employee Assistance Program
• Employee Discounts
• Flexible Spending Account
• Paid Time Off
• Tuition Reimbursement

The role of a Service Representative at Loyola Medicine is essential in promoting a positive patient experience and ensuring efficient clerical operations. Here are the key responsibilities and qualifications for this position:

Job Responsibilities:
Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit.
Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up-to-date.
Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.

Minimum Education and Qualifications:Education:
GED or High School level of education, required
Associate's degree, preferred.

Qualifications:
At least one (1) year of work history, required.
Training in general administration, business, healthcare, or a related field is highly preferred.

Loyola Medicine Core Values

• Reverence

We honor the sacredness and dignity of every person.

• Commitment to Those experiencing poverty

We stand with and serve those who are poor, especially those most vulnerable.

• Safety

We embrace a culture that prevents harm and nurtures a healing, safe environment for all

• Justice

We foster right relationships to promote the common good, including sustainability of Earth.

• Stewardship

We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

• Integrity

We are faithful to who we say we are.

Compensation:
Pay Range: $16.49 - 24.44 an hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.