Front Desk Spa

Job Title:

Spa Receptionist

Reports to:

Spa Director

Department/Group:

Spa

Effective Date:

October 1, 2024

Location:

On Site

Travel Required:

None

Position Type:

Non-Exempt

On Call:

No

Job Purpose:

Job Duties:

• Adheres to the Gasparilla Inn 4 Steps to Memorable Service.
• Exhibit’s the Gasparilla Inn’s Core Values.
• General office equipment such as: computers, faxes, copiers, telephones and calculators.
• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Spa Desk and by telephone.
• Ability to focus on guests' needs, remaining calm and courteous.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure within any given period of time.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guests and hotel information.
• Ability to ensure security of guest room access.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team
• Ability to multi-task.
• Maintain and demonstrate complete knowledge of:
• All hotel features, services and hours of operation.
• Scheduled daily group activities.
• Maintain complete knowledge and comply with hotel and departmental policies and procedures.
• Promote retail and up-sell all services in an attempt to achieve spa revenue target.
• Maximize room utilization and revenues thru bookings.
• Provide service providers with an accurate daily schedule throughout shift.
• Assist in Locker Rooms when needed.
• Schedule various services for individuals and large groups utilizing spa reservations software system.
• Input and access data in computer to maximize daily revenues.
• Perform job functions with minimal supervision.
• Focus attention on guest needs, remaining calm and courteous.
• Maintain confidentiality of all guest information and pertinent hotel data.
• Work cohesively with other departments and co-workers as part of a team.
• Flexibility in schedule.
• Perform job functions with minimal supervision.
• All other duties as assigned.

Working Conditions and Assignments:

Qualifications and Requirements: