Front Desk Staff

Court Reservations

Overview
We are seeking a friendly Front Desk Staff member to be the welcoming face at our tennis center. In this vital role, you will manage front desk operations, serve as the first point of contact for visitors and ensure a smooth flow of customers throughout the center.

Primary Responsibilities:

Phone and Customer Service

Answer incoming phone calls promptly and courteously. Provide accurate information about programs, services, and facility policies. Manage and schedule court bookings using the designated reservation system. Confirm, modify, and cancel court reservations per facility guidelines.

Program Registration

Assist clients in signing up for public group lessons and tennis programs. Provide details about class schedules, pricing, and availability. Ensure accurate data entry and payment processing.

Client Communication

Notify clients about unplayable court conditions due to weather or maintenance. Communicate with players regarding the postponement or cancellation of public group lessons. Maintain professional and timely communication across all channels (phone, email, or in-person).

Event Awareness and Coordination

Work closely with the Event Coordinator to receive timely updates and relay information. Stay informed about all upcoming events, tournaments, and activities.

Facility Cleanliness

Follow the daily/weekly cleaning checklist to maintain a clean and safe facility. Ensure courts, restrooms, lobby, and common areas are tidy and presentable.

Facility Oversight

Monitor the overall condition of the tennis center during shifts. Act as the primary point of contact for guests during operational hours.

Maintenance Reporting

Identify and report any maintenance or safety issues immediately to management. Log issues in the maintenance tracking system

Join us and become a part of a vibrant team where your organizational talents and positive attitude will make a real difference!

Pay: $20.00 - $21.00 per hour

Benefits:

• Flexible schedule

Work Location: In person