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Front Desk Supervisor

Dubai, United Arab Emirates

About Us:
Melodica is the UAE’s largest music and dance institute with 25+ branches across the country. We are committed to providing exceptional customer service and a welcoming environment for our students and their families. We are now seeking a dynamic and experienced Front Desk Supervisor to oversee and elevate our front desk operations across all branches.

Key Responsibilities:

  • Supervise, monitor, and support front desk operations across all 25+ branches.
  • Ensure excellent customer service standards are consistently maintained at every branch.
  • Conduct regular branch visits to evaluate service quality and provide on-site guidance.
  • Train, mentor, and develop front desk staff on customer service excellence and sales conversion techniques.
  • Collaborate with management to implement sales-focused initiatives and front desk best practices.
  • Monitor daily front desk reports, sales performance, and client feedback to identify areas of improvement.
  • Handle escalated customer concerns and resolve issues effectively.
  • Work closely with branch managers to maintain smooth coordination between front desk and operations.

Requirements:

  • Femaleapplicants only (as per role requirements).
  • Bachelor’s degree or equivalent qualification.
  • Valid UAE driving license (mandatory).
  • Minimum 3–5 years of experience as a Front Desk Supervisor/Manager in the hospitality industry (preferably hotels).
  • Strong background in customer service and sales supervision.
  • Excellent leadership, training, and communication skills.
  • Willingness to travel frequently across UAE branches.
  • Professional, well-groomed, and customer-oriented personality.

Job Type: Full-time

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