Front Desk Supervisor

We are looking for an organized person who is an expert in customer service and excited to expand the Revive Med Spa team! The Med Spa Supervisor plays a vital role in assisting store manager with overseeing the daily operations of the Med spa and ensuring a smooth and efficient workflow. They are responsible for assisting management with supervising the activities of the med spa staff, managing patient appointments, and maintaining a high level of customer service. They are also responsible for assisting the retail manager with maintaining the inventory of medical supplies and products. They ensure that the med spa has sufficient stock levels to meet patient needs, while minimizing waste. The Med Spa Supervisor also collaborates with the Retail Manager and administrative staff to ensure a smooth supply chain process.

Job Title : Front Desk Supervisor- Full time (40+ hrs/week)

Experience:

• Must have at least 2 years supervisor experience in retail/customer service
• Must have at least 1 year experience as inventory specialist or similar role, preferably in a medical or healthcare setting.
• Skilled in use of Excel and Word.
• High school diploma or equivalent

Essential Skills and Abilities

• Familiarity with medical supplies, including their storage requirements and regulatory guidelines.
• Proficient in using inventory management software.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Ability to adapt to a fast-paced work environment
• Strong knowledge of Medspa services, procedures, and customer service principles.
• Detail-oriented with a strong focus on accuracy and quality.

Responsibilities:

• Staff Supervision: Provide leadership and guidance to the Medspa staff, including aestheticians, nurses, and support personnel. Assign tasks, monitor performance, and provide feedback to ensure the highest quality of service delivery. Help Store Manager to conduct regular staff meetings and training sessions to foster teamwork and professional development.
• Appointment Management: Coordinate and manage patient appointments, ensuring efficient scheduling and optimal utilization of resources. Maintain an organized appointment calendar, ensuring that appointments are properly spaced and staffed. Communicate with patients to confirm appointments, provide pre-visit instructions, and address any concerns or questions.
• Customer Service: Ensure that all staff members deliver exceptional customer service to patients. Assist Store Managers with addressing patient inquiries, complaints, and feedback promptly and professionally. Implement and maintain service standards to exceed patient expectations.
• Inventory and Supplies: Collaborate with the Retail Manager to ensure adequate stock levels of supplies, and products required for Medspa services. Monitor supply usage, place orders as needed, and ensure proper storage and organization of supplies.
• Inventory Management: Monitor and maintain accurate inventory records, including stock levels, expiration dates, and product information.

Requirements:

• Legal documentation establishing eligibility to be legally employed in the country in which you apply.
• Ability to work Full Time which may include mornings, evenings, and weekends.
• Physical ability to carry out the essential functions of the job including stocking shelves, checking out sales, standing or walking the entire shift, and frequent lifting up to 25 pounds.
• Bilingual Preferred

Organizational Relationships

• Reports to Store Manager

Salary

• $22-$27/Hour
• Benefits for Full time Employees
• 401K Eligibility