Front Desk Supervisor

Job Summary
We are seeking a dedicated and experienced Front Desk Supervisor to oversee the daily operations of our front desk team in a hospitality setting. The ideal candidate will be responsible for ensuring exceptional guest relations, managing front desk staff, and maintaining efficient communication between departments. This role is crucial in creating a welcoming atmosphere for guests and ensuring their needs are met promptly and professionally. Looking for Full Time and Part Time positions

Duties

• Supervise and train front desk staff to provide outstanding customer service and hospitality.
• Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
• Address guest inquiries, concerns, and complaints in a timely manner to enhance guest satisfaction.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
• Maintain knowledge of hotel policies, procedures, and services to assist guests effectively.
• Oversee the night audit process, ensuring accuracy in financial reporting and balancing of accounts.
• Utilize phone systems effectively for reservations, inquiries, and communication with guests.
• Implement strategies to improve guest relations and enhance the overall guest experience.
• Assist in managing inventory of front desk supplies and equipment.

Experience

• Previous experience in hotel management or a similar role within the hospitality industry is preferred.
• Strong background in guest services with a focus on customer satisfaction.
• Bilingual skills are a plus to cater to a diverse clientele.
• Proficiency in using phone systems and hotel management software is advantageous.
• Excellent interpersonal skills with the ability to communicate effectively with guests and staff alike.
• Proven leadership abilities with experience in training and managing teams within a fast-paced environment.

Join our team as a Front Desk Manager where your expertise will contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $23.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Supervising experience: 1 year (Required)
• Guest relations: 1 year (Required)

Ability to Commute:

• San Diego, CA 92108 (Required)

Ability to Relocate:

• San Diego, CA 92108: Relocate before starting work (Required)

Work Location: In person