Front Desk Supervisor

Overview
We are seeking a dedicated and experienced Front Desk Manager to join our team in providing exceptional service to our guests. The ideal candidate will have a strong background in hospitality management and hotel operations, with a passion for delivering outstanding customer service. This role is crucial in ensuring smooth front desk operations, enhancing guest experiences, and maintaining high standards of guest relations.

Duties

• Oversee daily front desk operations, ensuring efficient check-in and check-out processes.
• Manage guest services and address any inquiries or issues promptly and professionally.
• Supervise front desk staff, providing training and support to enhance performance and service quality.
• Coordinate night audit procedures to ensure accurate financial reporting and compliance.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Handle multi-line phone systems with excellent phone etiquette, directing calls as needed.
• Foster positive guest relations by addressing concerns and feedback in a timely manner.
• Collaborate with other departments to ensure seamless communication and service delivery.

Requirements

• Proven experience in hospitality management or hotel management roles.
• Strong customer service skills with a focus on guest satisfaction.
• Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
• Familiarity with front desk operations, including night audit procedures.
• Excellent phone etiquette and proficiency in handling multi-line phone systems.
• Previous experience in resort or hotel environments is preferred.
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Exceptional interpersonal skills to build rapport with guests and staff alike. Join our team as a Front Desk Manager where your expertise will contribute significantly to creating memorable experiences for our guests!
• OPERA experience is required.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Work Location: In person